Orders are processed within 1–2 business days, and delivery to US addresses typically takes 7–12 business days. During peak Halloween season (late September through October), we recommend ordering early — spooky season waits for no one, and neither do shipping carriers.

If you order by early October, yes — with room to spare. Orders placed in mid-to-late October may cut it close, so if you're shopping for costumes, décor, or party essentials, don't wait until the witching hour. We'll always show the latest recommended order-by date on our homepage banner during October.

As soon as your order ships, you'll receive an email with a tracking number and link. Tracking can take 2–4 days to show its first update while your package gets moving — that's normal, not a curse.

If something arrives damaged, defective, or just plain wrong, contact us within 30 days of delivery and we'll make it right with a replacement or refund. For non-defective returns, reach out to our support team first — we'll walk you through the process. We just ask that items are unused and in original condition.

Send us a photo at support@gloomberry.com within 7 days of delivery and we'll ship a free replacement or issue a full refund — no need to mail anything back in most cases. Ghosts break things sometimes. We fix them.

Currently we ship within the United States only. We're working on expanding our haunting grounds — join our email list to be the first to know.

We move fast — orders are usually processed within 24 hours. If you need to change or cancel, email us as soon as possible and we'll do our best to catch it before it leaves the crypt. Once shipped, we can't modify the order, but our return policy has you covered.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are securely encrypted — the only thing spooky here is the merchandise.

Absolutely. Our store runs on Shopify with SSL encryption, and we never store your payment details. Your card info is safer than a vampire at high noon.

Check your spam or promotions folder first — confirmation emails occasionally get lost in the shadows. Still nothing after an hour? Contact us and we'll resend it.

Message us from "CONTACT US" page.